Return Policy

For items that you need to return, Don't Open the box. please email us at support@buylovetoy.com.All items must be returned within 30 days from the date the item is delivered for a product value refund.

Shipping is free for your first return on any order within the United States. Please use the shipping label we provide, which will be emailed to you after we receive your return request. For international orders (excluding the USA), we do not offer free returns.

To be eligible for a return and refund, your item must be unused and in its original packaging. The packaging must not be damaged or opened. Once your return is received, we will send you an email to notify you that we have received your returned item and issue you a refund accordingly.

If your order didn't use our free shipping service or paid any extra for shipping, we cannot refund the additional shipping costs. Thus, any refund issued will have these shipping costs deducted. Only items purchased on our website can be returned to us for a refund. Items purchased in a store, specialty online retailer, or elsewhere must be returned to their original point of purchase.

For hygiene and safety reasons, we cannot refund or accept returns on used items.

For items you would like exchanged, the postage cost associated with returning the items to us and redelivering the exchanged items to you is at your expense. 

Defective or incorrect items?
If you believe an item is defective or if it is not the item you purchased, please email our customer service team at support@buylovetoy.com with your order ID  along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. 

We does not issue a refund for a defective item.
You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items.

Items with slight color differences, color fading,with damaged packaging doesn't qualify for return or replacement.

Warranty 

Battery-operated products qualify for a 90-Day Warranty.
All rechargeable Vibrators  qualify for a 1-Year Warranty.

Non-vibrating products are not eligible for warranty coverage

Contact customer us at support@buylovetoy.com for specific inquiries.