Frequently Asked Questions

• How is the product packaged?
  Your order will be mailed in a bubble-wrap black envelope or a plain box (depending on the nature and/or size of your order). There are no markings or logos on your parcel, except for the address label and courier sticker.
  
  Your privacy is extremely important to us and our discreet packaging enables you to shop with us in complete confidence. With completely plain and unassuming packaging, you will be the only person excited about what's inside.
• How fast are orders processed?
  An order placed will be processed and shipped out within 1-2 business days unless otherwise advised.
• What is the shipping fee and time to the USA?

  For orders delivered to the United States :

  • Standard shipping (3-4 business days transit time):
  • Free of charge for orders over $50.
  • For orders less than $50, a flat shipping fee of $4.99 applies.
  • Express shipping (1-2 business days transit time) is calculated at checkout.
  • Economy shipping (5-8 business days transit time):
  • Flat shipping fee of $4.99.
• What are the shipping fees and times to other countries?

  Shipping is available to the following countries from different warehouses in the United States, Europe, and China:

  For orders delivered to other countries :

  

  International taxes and duties must be paid by the customer upon receipt. We do not calculate or collect these fees.

  You can view specific delivery times on the checkout page. Please note that delivery time needs to include our processing time, which is generally 1-2 business days. The total time it takes for your order to arrive includes both the delivery time and the processing time from when you place your order.

  A tracking number will be sent to you when the order has been dispatched.

  Please click here to view our complete Shipping Policy.

• Can I get any free gifts when I buy your products?

  Yes, you have the opportunity to get our free premium gifts when you purchase our products.

  To qualify for a free gift, your total order must reach or exceed the designated amount prior to taxes and shipping fees.

• What is the specific free gift policy?

  Eligibility: To qualify for a free gift, your total order must reach or exceed the designated amount prior to taxes and shipping fees.

  Gift Selection: We endeavor to provide the free gift as depicted in the promotional images.

  However, please be aware that availability may vary.

  Substitution and Non-availability: In the event the advertised free gift is not available or if we are unable to provide a free gift due to insufficient stock,We reserve the right to substitute it with a similar item of equal or greater value.

  The absence of a free gift or any substitution thereof does not constitute grounds for a refund or return of any other items in your order.

  Changes: Our Free Gift Policy is subject to change without prior notice. Changes will be updated on our website accordingly.

• What's your order cancellation policy?

  All orders are processed within 24 hours.Orders cancelled immediately will incur no charges. After 24 hours there will be a cancellation fee of 10%. Once the product is shipped, it cannot be canceled.

• Is billing on your site and discreet?

  Purchases from LoveToy are billed discreetly to ensure customer privacy. we uses a "LVY"instead of "LOVETOY" on billing statements so that the nature of your purchase isn't readily apparent.